Yes, we offer free WiFi at all our properties. Please refer to the house manual at the house for the password.

Please refer to this page. For guests coming from overseas, in winter, we recommend you to be served with our assisted check-in offered in English/Japanese, so that we can offer you information about your stay in Hakuba. We offer complementary pick up service from the Hakuba Train Station or the Happo Bus Terminal. 

Please inquire for late check-outs. We may be able to offer you to check-out late until noon free of charge. For check-outs after noon, there is a charge of 5,000 yen, however it may not be available according to the booking situation.

Please inquire for early check-ins. We may be able to offer you to check-in early after noon free of charge. For check-ins before noon, there is a charge of 5,000 yen, however it may not be available according to the booking situation.

Yes, we will be offering you a self check-in (complimentary pick up service will not be available), but you can check-in to our properties at anytime. Please let us know if you are arriving after our operating hours (after 20:00pm). ※For check-out too, if you are departing before our operating hours (before 8:00am), please let [...]

Check-in：15:00〜 Check-out：〜10:00 ※Operating hours are from 8:00am – 20:00pm.

During the winter season（Dec 1st - March 31st）, there is a 20% discount for stays of 14 nights or more. During the green season (April 1st - Nov 30th), there is a 10% discount for stays of 7 nights or more. Unfortunately during the winter season, we do not offer special prices for stays of [...]

Some properties can have additional guests by adding an extra futon (5,500 yen per night per futon). Please refer to the details on each property's page and please add the extra futon at your booking, of book them from here.

During the winter season（Dec 1st - March 31st）the minimum number of nights to stay at our properties is 3 nights, and during the green season (April 1st - Nov 30th), it is 2 nights. *except from Casa Verde: the minimum number of nights is 3 nights during the winter season, and 3 nights during the [...]

We ask our guests to cover the cost any damage made to the property during the stay. At check-in, please note that you will be required to sign a credit card pre-authorization form and provide your credit card information. Please make sure to report the damage to us.