Yes, please send them to our office, and not the property. For details please refer to this page.
Also, you can send your luggage from the property either by using the Yamato Transport’s pickup service or by taking them to the Yamato Transport’s office in Hakuba. If you do not have a car, we can offer you a ride to the office, so please book 24 hours in advance. We cannot send your luggage on your behalf to your next location.