Yes, we are happy to help you book activities. For some activities, a 5-10% discount can be offered by booking through Black Bear Properties. Please refer to this page for summer activities. For winter, we can help you book ski/snowboard lessons and other activities on this page.

Please refer to this page for our recommendation. Some stores offer special discounts for our guests.

For ski and snowboard lessons that we recommend the lessons on this page. You can book directly with them or we can arrange them and have the vouchers ready for you on your arrival. For us to arrange your lessons, please let us know the name, age, gender, level, on what dates/time you want to [...]

Yes, you can purchase lift tickets online from this website. All mountain area passes, “Hakuba Valley Tickets” are available, as well as tickets for individual ski resorts (please note that for Jiigatake and Sanosaka ski resort, you will need to buy your tickets at the ticket center) For details, please refer to this page.

Yes. It depends on the property, but some properties are ski-in/out or in walking distance to the ski resorts, and many of our properties are 5-15 minutes away by car or the free ski shuttles. "HAKUBA VALLEY" was the venue for the 1998 Nagano Winter Olympics and today is an international mountain resort visited by [...]

Black Bear Properties staff are always here to help you. Please let us know when you need help. <Hospital> Shintani clinic Kurita clinic Yokozawa clinic Municipal Omachi General Hospital <Pharmacy> American Drug Matsumoto Kiyoshi <Dentist> Takeda Dental Clinic Oda Dental Clinic

Please go to the Police station for lost and found. Black Bear Properties staff are here to help you, so please let us know when you need help.

Yes, please send them to our office, and not the property. For details please refer to this page. Also, you can send your luggage from the property either by using the Yamato Transport's pickup service or by taking them to the Yamato Transport's office in Hakuba. If you do not have a car, we can [...]

We do not provide any meals at the property. Please purchase your own food (For guests without cars, please use our complimentary pick-up and drop-off service to get to the supermarkets - this is an on demand service offered between 15:00-20:00pm everyday. You can book from the day before you want to go) . All [...]

The 3 major supermarkets in Hakuba are… The Big supermarket 9:00-22:00 A-Coop supermarket 9:30-19:30 (Sun 9:00-19:30) Delicia supermarket 9:00-21:00 There is also a hardware store… Komeri 9:00-19:30 They are all in 5-15 minutes drive away from our properties. We offer complimentary pick-up and drop-off service to get to the supermarkets for guests without a car. [...]